Billing Policy

This Billing Policy explains how Velora Clothing prices orders, accepts payment, and handles billing issues. By placing an order with us you agree to the terms below.

Currency and pricing

All prices on this site are listed and charged in U.S. Dollars (USD). Prices do not include shipping charges or applicable sales tax; both are calculated and displayed at checkout before you confirm your order.

We reserve the right to change prices, promotions, and product availability at any time without notice. The price that applies to your order is the price displayed at the time you complete checkout.

Accepted payment methods

We accept the major credit and debit cards shown at checkout, including Visa, Mastercard, American Express, and Discover. Depending on your location and device, PayPal and digital wallets such as Apple Pay, Google Pay, and Shop Pay may also be available. The full list of methods available to you is displayed on the checkout page.

We do not accept cash, checks, money orders, or wire transfers.

When you are charged

Payment is authorized and charged in full at the time your order is placed. We do not offer installment billing, layaway, or partial payment except through any third-party buy-now-pay-later provider that may appear at checkout, which is governed by that provider's own terms.

Your order is not confirmed until payment has been successfully authorized. You will receive an order confirmation email with your receipt once payment clears.

How the charge appears on your statement

Charges from our store typically appear on your bank or card statement as VELORA CLOTHING. If you see a charge you don't recognize, please email us at customerssupport@veloraclothing.us before contacting your bank so we can identify the order for you.

Sales tax

Velora Clothing is based in New Jersey. Sales tax is calculated at checkout based on your shipping address and the tax rules that apply to it. Where no tax is shown, none was owed on that order under those rules.

Declined or failed payments

If your payment is declined, your order will not be processed. Declines are issued by your bank or card provider, not by us, and we are not given the specific reason. Please verify your card number, expiration date, security code, and billing address, then try again or use a different payment method. If the problem continues, contact your bank.

You may see a temporary pending authorization on your account from a declined attempt. This is a hold, not a charge, and it is released by your bank, usually within a few business days.

Order verification

We may review orders for fraud or verify billing details before shipping. If we need additional information, we will contact you at the email address on the order. Orders we cannot verify may be cancelled and refunded in full.

Pricing and typographical errors

Despite our best efforts, a product may occasionally be listed at an incorrect price or with incorrect information. If an item's correct price is higher than the listed price, we will either contact you for instructions before shipping or cancel the order and notify you. We reserve the right to cancel any order placed at an incorrect price, whether or not the order has been confirmed and charged.

Cancellations and refunds

Orders cannot be cancelled once they have been processed and/or shipped. Orders cancelled before processing are subject to a 15% cancellation fee covering restocking and the fees charged to us by the payment processor.

Refunds are issued to the original payment method only. We cannot refund to a different card or account. Full details of when we accept returns and how refunds are processed are in our Return & Refund Policy.

Chargebacks

If you have a billing concern, please contact us first at customerssupport@veloraclothing.us. Most issues can be resolved faster directly than through your bank. Filing a chargeback on a valid order that was delivered as described may result in your account being restricted from placing future orders, and we will provide the payment processor with order, tracking, and delivery records in response to any dispute.

Payment security

All payments are processed through Shopify's secure, PCI-compliant checkout over an encrypted connection. We do not receive, process, or store your full card number on our own systems.